Shipping & returns
An example policy showing how shipping and returns are presented on a MAXXCommerce store. Because this is a demo, nothing is actually shipped.
Shipping
Domestic (United States)
Orders ship via USPS. Live rates are calculated at checkout based on weight and destination, so customers always see accurate pricing before they pay. Typical delivery is 2–5 business days depending on the service selected.
International
We ship worldwide. International shipping rates are calculated live at checkout. Delivery times vary by destination and customs processing, typically 7–21 business days. Any import duties or taxes are the responsibility of the recipient.
Processing time
In-stock orders are typically processed within 1–2 business days. You’ll receive a confirmation email with tracking as soon as your order ships.
Returns & exchanges
We want customers to shop with confidence. This example store offers a 30-day return window from the delivery date on unused items in their original packaging.
- Start a return by contacting us with your order number.
- Once your return is received and inspected, refunds are issued to the original payment method.
- Exchanges are processed as a return plus a new order to keep things simple and fast.
- Sale items and gift cards may be final sale, as noted on the product page.
Damaged or incorrect items
If something arrives damaged or you received the wrong item, contact us within 7 days of delivery and we’ll make it right at no cost to you.